Order Cancellation: For services such as Logo & Brand Identity Kits, Company Profile Designs, Profile Videos, and Social Media Branding Kits, cancellations are only accepted within 12 hours of placing the order, provided work has not yet begun.
Once work has started or after the 12-hour window, cancellation requests will not be accepted.
All cancellation requests must be submitted via email to accounts@blackinfotech.com
Refund Policy
We do not offer refunds for services once work has commenced. Refunds may only be granted under the following conditions:
A valid cancellation request is made within the 12-hour window, and work has not started.
In cases where Black Infotech is unable to fulfill the service due to internal issues, a partial or full refund may be considered at our discretion.
Revisions and Satisfaction
Most services include 2–3 revisions to ensure you are satisfied with the final outcome.Dissatisfaction due to personal design preferences or miscommunication outside the agreed scope is not eligible for a refund.
Additional revisions beyond the included ones will incur extra charges.
4. Refund Timeline
Approved refunds will be credited within 7 business days to the original payment method.A confirmation email will be sent once the refund is initiated.
5. Contact Information
For cancellations, refund requests, or support, please contact us:📧 Email: accounts@blackinfotech.com
📞 India: +91 74000 45444
📞 UK: +44 78816 91134
🕙 Hours: Monday – Friday, 10:00 AM to 7:00 PM (IST)
SEO Refund Policy
Black Infotech will not be liable for refund or guarantee of top search ranking under the following circumstances:
- In case of effect on SEO ranking due to changes in ranking algorithm, policies, or functionality of search engines.
- Link building, a part of SEO, is carried out based on the information you provide us. In case the URLs given by you are incorrect, we will not be responsible for any subsequent errors and there will not be any refunds or money-back guarantee.
- Black Infotech will not be responsible for SEO results if the client engages with any other third party SEO services.
- Number of times and rank of a website appearing on the search list varies and thus an immediate change in the search ranking cannot be guaranteed.
- Any adverse effect on ranking due to changes in website content by the client or third party service provider hired by them.
We make no guarantee that our SEO services will show the client’s website in top ten search rank. However, understand that we work in your best interest and put in our best effort to provide genuinely profitable results. Our aim is to make your life simpler and your business more lucrative.
*Black Infotech reserves the right to change the above refund and cancellation policy at any given point without any prior notice.
No Refund Policy for Digital Products:
Thank you for purchasing our digital product. This policy outlines the terms and conditions regarding refunds for digital products offered by Black Infotech. By making a purchase, you agree to be bound by this policy.
1. Scope: This policy applies to all digital products purchased or downloaded from Black Infotech, including but not limited to social media templates, graphics, presets, fonts, icons, and any other digital goods.
2. No Refunds: All sales of digital products from Black Infotech are final and non-refundable. Once the digital product has been purchased and downloaded, we cannot offer any refunds or exchanges.
3. Product Descriptions: We make every effort to accurately describe our digital products, including providing detailed product information, specifications, and images. It is your responsibility to carefully review the product description before making a purchase. If you have any questions or need further clarification, please contact our customer support before making a purchase.
4. Technical Support: We strive to provide excellent customer support for any technical issues related to our digital products. If you encounter any technical difficulties or need assistance, please reach out to our customer support team, and we will make every effort to help you resolve the issue.
5. Intellectual Property: All intellectual property rights, including copyrights and trademarks, associated with our digital products are retained by Black Infotech. Purchasing a digital product does not grant you the right to resell, distribute, or modify the product for commercial purposes without prior written consent from Black Infotech.
6. Unauthorized: Use Any unauthorized use, sharing, or distribution of our digital products is strictly prohibited. It is your responsibility to protect the digital product from unauthorized access or use. In the event of unauthorized use, Black Infotech reserves the right to take legal action to protect its intellectual property rights.
7. Exceptions: In exceptional cases, such as a proven defect in the digital product that renders it unusable, Black Infotech may, at its sole discretion, consider issuing a refund or providing a replacement. Such cases will be handled on a case-by-case basis and require thorough investigation by our customer support team.
8. Changes to the Policy: Black Infotech reserves the right to modify or update this refund policy at any time without prior notice. The updated policy will be effective immediately upon posting on our website. It is your responsibility to review the policy periodically for any changes.
By purchasing our digital products, you acknowledge that you have read, understood, and agreed to this No Refund Policy for Digital Products.
If you have any questions or concerns regarding this policy, please contact our customer support team at accounts@blackinfotech.com
Thank you for your understanding and cooperation.
